Terms and Conditions

Man with Van Harlesden Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Harlesden provides man and van, removals and related services to private and business customers within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Harlesden, the provider of man and van and removal services.

1.2 "Customer" means the person, firm or organisation requesting the services of the Company.

1.3 "Services" means any man and van, moving, removal, transport, loading, unloading, packing, waste collection or related services agreed between the Company and the Customer.

1.4 "Goods" means the items, belongings, furniture, equipment or materials which are to be moved, carried, handled or otherwise dealt with by the Company in the course of the Services.

1.5 "Premises" means the collection, delivery or any other site where the Services are to be carried out.

1.6 "Job" means a single engagement for the provision of Services under a confirmed booking.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including transport of Goods, loading and unloading, and, where agreed, limited packing and furniture handling.

2.2 The specific scope of each Job, including vehicle size, number of staff, estimated duration, and any additional services, will be agreed at the time of booking based on information supplied by the Customer.

2.3 The Company does not undertake specialist removals such as heavy machinery, dangerous goods, live animals, perishable food in bulk, or any item that requires special licensing or certification, unless expressly agreed in writing prior to the Job.

3. Booking Process

3.1 Bookings may be requested via online enquiry forms, written correspondence, or other agreed methods. A booking is only confirmed once the Company has provided a clear confirmation and, where required, received a deposit or advance payment.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses and access details.

(b) A clear and honest description of the Goods, including size, quantity, and any fragile or valuable items.

(d) Any additional stops or special handling requirements.

3.3 Quotations are based on the details given by the Customer. If the actual details differ or if additional work is required, the Company reserves the right to amend the quotation and charge for extra time, distance, or labour.

3.4 The Company may decline or cancel a booking where the Customer has provided incomplete, misleading or unsafe instructions, or where the Job cannot reasonably be carried out under applicable laws or regulations.

4. Pricing and Payments

4.1 Prices may be quoted on a fixed-price basis, hourly rate, or a combination, as advised at the time of booking. All quotations are given in good faith based on the information provided and are subject to these Terms and Conditions.

4.2 Unless otherwise stated, prices do not include congestion charges, tolls, parking fees, or charges for permits or penalties incurred as a result of instructions given by the Customer. Such costs will be added to the final invoice where applicable.

4.3 The Company may require a deposit or full prepayment to secure a booking. Any deposit requirement will be communicated clearly before confirmation of the Job.

4.4 Payment terms will be agreed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the Job. The Company may refuse to unload Goods or complete delivery until full payment has been received.

4.5 Accepted payment methods will be communicated at the time of booking. The Customer is responsible for ensuring that funds are available and that the chosen method of payment is valid.

4.6 Where payment is not made when due, the Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable UK law, and to recover any additional costs of debt recovery.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or amend a confirmed booking, they must inform the Company as soon as reasonably practicable.

5.2 The following cancellation charges may apply, unless otherwise stated in writing:

(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company's discretion.

(b) Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain all or part of any deposit and may charge up to 50 percent of the quoted Job price.

(c) Cancellation less than 24 hours before the scheduled start time, or failure to be present or to provide access at the agreed time: the Company may charge up to 100 percent of the quoted Job price.

5.3 If the Customer wishes to change the date, time, address, or scope of Services, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply.

5.4 The Company may cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, serious illness, road closures, public emergencies, or legal restrictions. In such cases, the Company will seek to rearrange the Job at the earliest suitable opportunity, and any prepaid amounts for Services not yet provided will be refunded or credited. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

6. Customer Responsibilities

6.1 The Customer must ensure that they or an authorised representative is present at the Premises at the agreed times to provide access, instructions, and confirmation of completion.

6.2 The Customer is responsible for:

(a) Ensuring that Goods are safely and adequately packed, unless packing services have been expressly agreed as part of the Job.

(b) Disconnecting and preparing appliances and equipment in accordance with manufacturer guidelines.

(d) Clearing and preparing access routes, including stairways, corridors, and entrance points where reasonably possible.

6.3 The Customer must not ask the Company to transport any prohibited, illegal, hazardous or unsafe materials. If such items are discovered, the Company may refuse to transport them and may terminate the Job without refund.

6.4 The Customer is responsible for obtaining any necessary permits, authorisations, or permissions required for parking or access at the Premises, unless otherwise agreed in advance.

7. Access, Parking and Delays

7.1 The Customer must provide accurate information regarding access, including vehicle height restrictions, narrow roads, low bridges, steps, and any other relevant obstacles.

7.2 It is the Customer's responsibility to arrange suitable parking near the Premises. Any parking charges or penalties incurred as a result of lack of suitable parking or instructions from the Customer may be added to the final invoice.

7.3 The Company will not be liable for delays caused by traffic, road conditions, parking issues, inaccurate instructions, or events outside its reasonable control. Any additional time spent due to such delays may be chargeable at the agreed hourly rate or other applicable rate.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care when handling and transporting Goods. However, the Customer acknowledges that normal risks are associated with moving and transporting items.

8.2 The Company's liability for loss of or damage to Goods, where such loss or damage is caused by the Company's negligence or breach of contract, shall be limited to a reasonable cost of repair or replacement, up to a maximum amount per Job, as will be communicated upon request.

8.3 The Company will not be liable for:

(a) Loss or damage arising from faulty or insufficient packing undertaken by the Customer or a third party.

(b) Normal wear and tear, minor scuffs, or cosmetic damage which is considered reasonably foreseeable during moving.

(c) Loss or damage to items of particularly high value such as jewellery, cash, important documents, artworks, or antiques, unless such items have been clearly declared in advance and specifically agreed for transport.

(d) Loss or damage caused by inherent defects, pre-existing damage, or the unstable condition of any item.

8.4 The Company will not be liable for indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, even if advised of the possibility of such losses.

8.5 The Customer must inspect the Goods and the Premises upon completion of the Job and immediately raise any concerns with the Company's representative. Any claim relating to loss or damage must be notified to the Company in writing within a reasonable period of becoming aware of the issue, and in any event no later than seven days after the completion of the Job.

9. Exclusions and Special Risks

9.1 The Company does not carry:

(a) Firearms, ammunition, explosives or flammable materials.

(b) Illegal substances or counterfeit goods.

(d) Any item which, in the opinion of the Company, poses a risk to health, safety or property.

9.2 If the Customer presents such items for transport without the Company's knowledge, the Company may remove, dispose of, destroy or otherwise deal with the items at the Customer's cost and without liability.

10. Waste, Disposal and Environmental Regulations

10.1 Where the Services include removal of unwanted items, rubbish or waste, the Customer acknowledges that the Company must comply with relevant UK waste and environmental regulations.

10.2 The Customer is responsible for accurately describing any items intended for disposal. The Company may refuse to collect or dispose of items that are hazardous, restricted or require specialist treatment or licensing, including but not limited to chemicals, asbestos, medical waste, or industrial waste.

10.3 All waste will be transported only to authorised disposal or recycling facilities, in accordance with the Company's legal obligations.

10.4 Disposal fees, transfer station charges, and associated costs may be added to the Job price, and will be communicated to the Customer where reasonably practicable.

10.5 The Customer agrees not to request or encourage unlawful dumping, fly-tipping or any other unlawful disposal. The Company reserves the right to terminate the Job if asked to act in breach of environmental or waste regulations, and any fees paid may be forfeited.

11. Insurance

11.1 The Company maintains appropriate insurance policies in respect of its operations as required under UK law. Details of insurance cover can be made available to the Customer upon reasonable request.

11.2 The Customer remains responsible for arranging additional insurance for Goods if desired, particularly for high-value items. The Company strongly recommends that the Customer checks their own household or business insurance to confirm coverage during removals and transport.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company's representative on site where possible so that immediate steps can be taken to resolve the issue.

12.2 If a concern cannot be resolved on site, the Customer should submit a written complaint, providing full details of the Job, the issues encountered, and any supporting evidence. The Company will investigate and respond within a reasonable period.

12.3 Both parties will use reasonable efforts to resolve disputes amicably and promptly. If a dispute cannot be resolved informally, either party may pursue their rights and remedies through the UK courts.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data provided by the Customer for the purposes of handling enquiries, making bookings, delivering Services, processing payments, and complying with legal obligations.

13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services, process payments, or comply with legal or regulatory requirements.

14. Variations to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Job.

14.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the Services of Man with Van Harlesden, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.